Last Updated: [2023/05/08]
Thank you for shopping at Fibobus. We are committed to ensuring that your purchase reaches you in the best condition and within a reasonable timeframe. This Shipping Policy provides detailed information about shipment and delivery processes for orders placed on www.fibobus.com.
2. Shipping Locations
We ship both domestically and internationally. Please note that there might be restrictions on some products, and some products cannot be shipped to international destinations.
3. Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout. Rates may vary based on package weight, destination, and the shipping method chosen.
4. Shipping Methods
You can choose the desired delivery time.We offer various shipping methods, including:
- Express Shipping: 7-15days
- Standard Shipping: 15-20days
- Fibo Pick Shipping: 5-7days
The availability of these options may vary based on your location and the specific products ordered.
5. Order Processing Time
All orders are processed within 2-3 business days. If there is a significant delay in shipment due to unforeseen circumstances, we will contact you via email or telephone.
6. Delivery Estimates
While we strive to ensure timely delivery, the actual delivery time might vary based on the shipping method chosen and the destination. Once your order is shipped, you will receive a shipment confirmation email with a tracking number, allowing you to track your package.
7. Customs, Duties, and Taxes
For international shipments, www.fibobus.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
8. Damaged Items
If you receive your order damaged, please contact us within [15 days] of receiving your order. We will guide you through the returns process and help facilitate a replacement or refund.
9. Returns Policy
For more information on returning products, please refer to our [Returns Policy].
10. Contact Us
If you have any questions about your order or our Shipping Policy, please contact us at [[email protected]].