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Faq Page - Fibobus

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Knowledge Base

Frequently Asked Questions?

FIBOBUS is a one-stop supply chain platform with strong service capabilities, offering services such as purchasing on behalf, product procurement, and brand promotion.

Fullfill Orders:Efficiently source products and fulfill orders with our automated platform.

Branding:Unique customer experience with pod, customized packaging and white lable.

Sourcing:Maximize profitability in your niche market with our trending&winning products.

Onboarding: 1 to 1 account manager guided setup process to simplify dropshipping startup.

Service:Dedicated consultant and 24/7 customer support "

We’re excited that you finally want to give FIBOBUS a try!

You can create your FIBOBUS Account by following the steps below.

Go to www.fibobus.com and click on the Start Free Trail button on the right upper corner of our website,regist and log in.

  · Go to the sidebar > Store

  · Click on Connect to WooCommerce

  · Fill in the Site URL

  · Click Approve

If you have a shopify store.Please visit shopify app store searching FIBOBUS and you can log in with your store with out regist.

Is that simple! Now you are all set to start your dropshipping journey.

Welcome to FIBOBUS!

Don’t worry, we have all been there! You can easily reset your FIBOBUS password if you forgot it by following the steps below:

>>> From the FIBOBUS sign-in page, click Forgot Password?

>>> Enter the email you used to create your FIBOBUS account and click Reset password.

>>> You will then have to check your email and click on the link you received to reset your password.

>>> Enter your new password in the Confirm password field and click Reset password.

>>> Go back to your FIBOBUS login page and log in with your new password.

Still have problem?Pls contact us for additional help.

1.Connect Your Store

Link the store you sell from and add your dedicated account manager to receive special discounts and assistance.

2.Import to Store

Import the online orders you need to ship with just one click, or create orders for offline sales that require shipping.

3.Get a Quote

Submit your specific requirements for the order, such as customized, shipping time, product quality, and more. Await a quote from our us.

4.Place Your Orders

Make a payment for the order of your choice. New users can avail of exclusive discounts. For details, consult your account manager.

5.Fulfill Your Orders

Before shipping, we will conduct all of the products.For customized items,we will continuously provide you with updates.

6.Ship Your Orders

Our logistics services have always performed excellently. The orders you request will be delivered to your customers on time!

You can sell FIBOBUS products if you have an online store one of the platforms below:




More Online platforms to come soon!

If you do not have an online store or your online store apart from above.You can also creat an accout and to dropship products through excel files.

If need help,pls feel free to contact us.

We know that people make the difference, that’s why our fibobus Team is here to help you anytime you need.

Once you have a fibobus accout.We will arrange you with a personal manager.He/She can help to connect a store,fullfill orders,get your customize need,quote for your order,sourcing wining products and even delete your order info from site.FIBOBUS do protect every sellers' privacy.

You can ask us anything, anytime by email and live chat.

For live chat, click anytime you want on the icon in the bottom-right corner of all our pages.

If you prefer sending us an email through our contact form, then click here

You can also read our extensive documentation and find what you're looking for on our HELP CENTER.

And that's how easy it is to reach out!

The FIBOBUS Store is a virtual store that helps you import orders from platforms that we currently do not have integration with, or import bulk orders and wholesale orders.
>>> Create one from the 'Store' page
Steps: Go to 'Store' > click 'Connect a New Store' > Choose Fibobus >name the store > click 'Submit'
Notice: you can delete your FIBOBUS Store from this tab: Edit > Delete
If you have any questions or concerns about the iYoowe Store, please contact our customer service.

When your order is paid, FIBOBUS will purchase, inspect, pack and ship it as soon as possible. The logistics waybill number will be generated then. Order turns into Partially Shipped or Shipped status.
FIBOBUS will automatically sync the tracking number and the latest tracking information to your store. You can check it directly from your store.
Steps: Orders > Processing or Shipped > Delivery method > Click the arrow
Find the target order and click Track to view the tracking number and information.

If you have multiple quoted orders and are ready to make the payment, instead of paying one by one you can pay for the orders in bulk to save time. 

Steps: Sidebar > Orders > Select orders you want to pay > Click Payment > Choose the payment method > Click Pay